Returns & Exchanges
At Stephanie Diane’s, we want you to love your purchase. If something isn’t quite right, we’re happy to help.
Exchanges
We offer exchanges only on physical products that are unused, unopened, and in their original condition.
To qualify for an exchange:
The item must be returned to us first.
Once the product is received and inspected, we will process your exchange.
Requests must be made within 7 days of delivery.
Customers are responsible for return shipping unless the item arrived damaged or there was an error with the order.
Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with photos of the item and packaging so we can make it right.
Digital Products
Because digital items are instantly accessible and downloadable, all digital product sales are final and cannot be refunded or exchanged.
How to Start an Exchange
Please contact us with your order number and details about the item you would like to exchange. We will provide instructions for returning your item.
✨ Thank you for supporting Stephanie Diane’s. Your support means everything to our small business.